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Helping you deliver quality visitor experiences

Berwick Community Trust

Berwick ambassadors programme 2011

LiveTourism selected for Berwick-upon-Tweed’s Ambassador training programme.

LiveTourism has been chosen to develop and deliver an innovative training programme on behalf of Berwick Community Trust, Northumberland Tourism and the North Northumberland Tourism Association.

The Ambassador programme is aimed at front line tourism and hospitality employees. It seeks to develop participants into passionate advocates for Berwick, proud of and knowledgeable about the town and its surrounding area. By sharing enthusiasm and knowledge, Berwick Ambassadors will deliver a better visitor experience and add value to the local economy.

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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