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Helping you deliver quality visitor experiences

The International Union of Cinemas

Delegates arrived from across the globe to hear the thoughts and aspirations of the industry and share best practice. Mandy contributed to the in depth debate, ‘Bigger than the big screen – What are the possibilities for innovation in cinema design in order to enhance the Big Screen experience?  Speaking after the event Laura Houlgatte CEO UNIC, commented, ‘We heard a lot of positive feedback on your presentation and it was really interesting to get the opinion of someone from outside the cinema industry.’

 

 

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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