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Helping you deliver quality visitor experiences

London Development Agency

Is London ready to welcome disabled visitors 2010

London ready for disabled visitors

This project was commissioned by the London Development Agency (LDA) in partnership with the Greater London Authority (GLA) and the London Organising Committee for the Olympic Games (LOCOG). LiveTourism brief is to:

  • Provide a snap shot view of the accessibility of London as a visitor destination
  • Identify major initiatives underway
  • Make recommendations for the intervention of public sector bodies
  • Establish base lines against which progress can be monitored

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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