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Helping you deliver quality visitor experiences

New West End Company

Improving the visitor welcome in London’s West End

This project was commissioned by The New West End Company a Business Improvement Disrict (BID). Working closely with the retail and leisure industry LiveTourism developed an action plan for ‘Improving the Visitor Welcome in London’s West End’. The three year action plan focuses on:

  • The West End ‘People Welcome’ – Red Cap Ambassadors
  • Making consumer information work harder
  • 2012: Maximising the opportunities (Olympic and Paralympic Games and the Queens Diamond Jubilee Year)

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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