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Helping you deliver quality visitor experiences

Racecourse Association

LiveTourism is the leading consultancy in delivering quality assessments across a wide range of sports. The Racecourse Association, working with their partners the racecourses have championed the improvement of the customer experience through the development of the Quality Assured Racecourse Scheme. Each racecourse across England and Wales will receive a visit from one of our expert assessors, who will analyse each stage of the customer journey, identify areas for development, facilitate best practice from across sport, as well as showcase excellence within the racecourse industry itself. Mandy Lane, Managing Director commented, ‘we received this project brief with great enthusiasm because it contains our twin passions of improving the customer experience and enjoying sport.

 

 

 

 

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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