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Helping you deliver quality visitor experiences

SECWHA & EDLC

SECHWA and East Lindsey quality development programme 2013

LiveTourism has extensive experience of developing and delivering quality standards across a wide range of leisure businesses, destination and organisations. We are delighted to be working with SECWHA (Skegness East Coast and Wolds Hospitality Association) and ELDC (East Lindsey District Council) to introduce quality standards across the destination. Our work will include:

  • Developing quality standards across the accommodation sector to meet and exceed customer expectations
  • Training local assessors to deliver a high quality service
  • Developing the concept of a Visitors Charter to drive standards up across the destination
  • Creating marketing and promotional messages to engage the industry and visitors

The project starts in August 2013 for completion in March 2014.

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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