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Helping you deliver quality visitor experiences

South West of England Regional Development Agency

Access new business 2010

On behalf of Bath Tourism Plus and the South West Development Agency LiveTourism has been commissioned to develop a series of workshops to help businesses improve their accessibility. The workshops will cover three key areas; customer service, facilities and marketing. Whether you operate a pub, shop, restaurant, B&B, attraction or a taxi this is for you. The programme will run from May-September 2010.

The 2012 Inspire mark was awarded to this project in 2010.

Quality steps to tourism success 2010

Developed by LiveTourism, Quality Steps to Tourism Success provides practical suggestions and advice to help businesses:

Improve business practice, improve the bottom line and enhance the visitor experience. http://www.qualitystepstourism.co.uk/

Quality steps is developed from the Tourism Business Excellence Programme incorporating the European Foundation for Quality Management’s Excellence Model. The model is a leading quality management system that focuses on the customer and achieving results.

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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