South West of England Regional Development Agency
Access new business 2010
On behalf of Bath Tourism Plus and the South West Development Agency LiveTourism has been commissioned to develop a series of workshops to help businesses improve their accessibility. The workshops will cover three key areas; customer service, facilities and marketing. Whether you operate a pub, shop, restaurant, B&B, attraction or a taxi this is for you. The programme will run from May-September 2010.
The 2012 Inspire mark was awarded to this project in 2010.
Quality steps to tourism success 2010
Developed by LiveTourism, Quality Steps to Tourism Success provides practical suggestions and advice to help businesses:
Improve business practice, improve the bottom line and enhance the visitor experience. http://www.qualitystepstourism.co.uk/
Quality steps is developed from the Tourism Business Excellence Programme incorporating the European Foundation for Quality Management’s Excellence Model. The model is a leading quality management system that focuses on the customer and achieving results.
Access new business work book 2010 »
In early 2010 an Accessing New Business course was run as a pilot in Bath to help prepare the businesses there for the GB Paralympic Team coming to train in the city. The course proved to be a success with lots of positive feedback. Therefore a range of workbooks have been developed by LiveTourism so that all South West businesses can benefit.
These workbooks are for businesses to work through in their own time with their staff. They contain simple hints and tips on improving the accessibility of businesses, there are training exercises for staff and guides to assessing the current level of accessibility of the business.