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VisitEngland

At your service 2011

‘At your service’ booklet, available to view and download now at www.visitengland.org/access.

Developed by LiveTourism, the most comprehensive business case for accessible tourism in England is launched. The booklet, entitled ‘At Your Service’, has been created through a joint partnership between the Government’s Accessible Tourism Stakeholder Forum and VisitEngland with the aim of inspiring tourism businesses to improve accessibility for customers in the lead up to the London 2012 Olympic Games & Paralympic Games.

Tourism Minister John Penrose endorses the booklet and says: “Improving accessibility is a real opportunity for many businesses. This booklet provides hard facts and figures outlining the potential benefits of catering to this market, together with clear steps for operators to improve their offer. I hope it will help to achieve a lasting legacy for the London 2012 Olympic and Paralympic Games.”

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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