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Helping you deliver quality visitor experiences


Easy does it 2008

Easy does it – a guide to simple low cost changes to a business that can improve accessibilty and the visitor experience for all.

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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