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Helping you deliver quality visitor experiences

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LiveTourism

The Chartered Institute of Marketing

Moor Hall

Cookham

Maidenhead

Berkshire

SL6 9QH

Top tip of the month

Provide automated responses to customer emails, adding likely response times; it reassures them their email has been received, helps to manage expectations and reduces staff workload. If your customer doesn’t know what’s going on, they will contact you again.

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