Setting standards and developing the customer experience
Everyone knows that quality is the key to success. What is more challenging is understanding how to ‘get quality right’ in the first place and how to maintain it for each and every customer.
Why choose us?
- LiveTourism is at the forefront of quality development in tourism
- LiveTourism has influenced many recognised quality schemes
- Our team has over 20 years of experience of developing local, regional and national quality standards programmes
- Our recommendations are based on our knowledge and understanding of the marketplace
- Our quality monitor is always on!
We look at everything
Before we do anything, we analyse the needs and wants of your customers: their motivations, perceptions and expectations. We follow your customer through all the stages of their journey, from their first thoughts to their last impressions. See our unique VisitorJourney©.
We deliver more than the standard quality audits, inspections and mystery visits. We don’t just tell you what the visitor sees. We show you the impact of their experience and explain how you can influence perceptions, spending and loyalty. We help you deliver what your visitors want before they know they need it.
- Our recommendations are always realistic, attractive and affordable. These include:
- Creating and delivering official quality standards schemes
- Implementing and monitoring local inspection schemes
- Designing and implementing quality improvement programmes for destinations and individual businesses
- Developing and delivering industry awards, company benchmarking and audits
All of the above, helping you to improve the quality of your experience, competitive edge and profitability. And we always deliver on time, on budget, with passion and pragmatism.