Text size Contrast

Helping you deliver quality visitor experiences

Jules Gray-Steele - Team Support

Life with Live Tourism
Jules is our yummy mummy high flyer. She dovetails perfectly with our Team Manager to provide a seamless service in running the LiveTourism office. By staying organised and unflustered – she makes sure that all the wheels are turning smoothly in our head office engine room.

Australian, Canadian? Listen carefully – her accent belies her roots.

Life before Live Tourism
A globetrotter at heart – having lived in London, Melbourne, Sydney, Toronto and the Cotswolds over the last 15 years. She’s also been busy raising her own little international team – with school, football, cricket, rugby, ballet and golf to co-ordinate as well as her own half marathons.

Previously she spent 12 years as cabin staff – leading the team in everything from holiday destinations to month-long private VIP tours of Africa. She knows firsthand that customer experience is the key to competitive advantage.

You may know a busier lady achieving more… but we don’t.

Top tip of the month

Provide automated responses to customer emails, adding likely response times; it reassures them their email has been received, helps to manage expectations and reduces staff workload. If your customer doesn’t know what’s going on, they will contact you again.

Make an enquiry...