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Helping you deliver quality visitor experiences

Elly Cockcroft, Marylebone Cricket Club

“Delivering an exceptional customer experience that delivers on our brand promise is critical to our long term success at Lord’s. LiveTourism has taken the time to understand our brand and our customer needs in order to professionally assess our match day experience. In doing so they deliver insightful ideas, some of which we can action immediately and some which form part of our longer term strategy on ways we can improve. Working with LiveTourism enables us to continually strive to deliver world-class customer experiences and their friendly, adaptable approach means they can deliver, sometimes critical assessments, to everyone in the organisation from the CEO to the stewards.”

Top tip of the month

Providing excellent customer service means your staff are Proactive (approach customers who need assistance) Approachable (a smile and open body language) Knowledgeable (understand the business they are in and anticipate customer needs)

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